FAQs

How do I rent items?

Complete your wish list form online then we will follow up with you to consult details and confirm availability.

Can I reserve a date before I know exactly what I plan on needing?

If you would like to reserve a date and time without placing an order yet, you can do so with a $50 deposit. This will only reserve your date and time. Details need to be finalized at least 2 weeks before the event date to ensure all items are available.

Is there a deposit?

Rentals require a 20% non refundable deposit to book rentals for your desired date.

When is my rental order date finalized and confirmed?

Once an invoice is sent, your order is NOT confirmed until the non-refundable 20% deposit has been paid. The remainder of the order must be paid before or upon delivery.

How does delivery / pick up work?

The items rented will determine whether or not pick-up is an option. The larger items (bar, backdrops, stages, furniture) and some fragile items will only have a delivery option. The delivery and set-up cost is included in the item price.

What about cracks, dings, & dents?

Accidents happen. We require clients to sign a damage waiver form. Every effort will be made to repair and clean the inventory ourselves. Damages include , but are not limited to: cigarette or cigar smell , spills , water damages , chips/cracks and tears. The client assumes all responsibility for any damages that occur to the rented items during the event.

How do cancellations work?

Cancellations will result in a loss of the 20% non-refundable deposit.